We reserve the right to refuse to exchange or refund items that are not returned within 14 days of delivery.
To qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unused and complete with all tags and labels attached.
We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.
Goods must be returned in the condition that they were purchased.
If you return a single item bought as part of a multi-buy discount offer (for example buy 2 for £80.00) you will be refunded the full price of the item less any discount given in the offer. If you return all the items purchased with the multi-buy offer discount you will refunded with the full multi-buy value.
Our refunds policy is in addition to your statutory rights.
RETURNS BY POST
All returned goods should be sent to: Principal Hygiene Ltd, Returns Dept., Windgate House, 5 Tarleton Office Park, Tarleton, Preston, Lancashire, PR4 6JF.
The parcel should contain:
The goods purchased that you wish to return in its original condition. Please state the reasons you are returning the goods.
You will need to pay for the postage, we will refund the delivery charge if we have made an error in our despatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order.
We will also refund your delivery charge if you are an EU customer cancelling under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (see below).
We are unable to accept any responsibility for goods that are lost or damaged in the post. You must ensure that your goods are securely packaged, and obtain a proof of posting. Please allow at least two days for your goods to reach us.
If you need advice on returning goods, please contact our customer services team on 01772 817 600 or via e-mail firstname.lastname@example.org
Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.